• Ensure Field Service delivers exceptional, timely service to customers through the coordination of all service-related activities within their Region • Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members • Achieve results by the most efficient and cost-effective means possible • Visit with customers and team members to coach and mentor employees, Field Service Managers, to reinforce strong customer relationships, and identify opportunities to improve the Customer Experience • Demonstrate a high degree of business ownership, exceptional customer service, coaching skills, and strong communication skills • Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members • Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health • Ensure team’s work product is of the highest standards of quality, meeting customer needs and all regulatory/contractual obligations