Senior Customer Service Coordinators handle inbound and outbound collections calls, advocating for customers, problem-solving, and owning issue resolution while adhering to compliance requirements. This role also involves handling complaints, de-escalation, investigating customer concerns, and guiding co-workers on solving customer issues.

This role serves as the Single Point of Contact throughout the loss mitigation process, managing communication with delinquent mortgage loan borrowers regarding options and foreclosure proceedings while ensuring legal compliance. Primary duties involve handling inbound and outbound calls, answering consumer questions, collecting financial data, and clearly explaining loss mitigation decisions or liquidation options.

The Debt Negotiation Professional helps customers understand options for resolving unsecured debt and navigating creditor negotiations. Conduct 30-minute financial consultations Review unsecured debt situations (credit cards, medical bills, personal loans) Educate customers on se...

The Collections Specialist will service a portfolio of small and medium-sized business customer accounts using various contact methods to collect outstanding balances, while negotiating sustainable payment plans that benefit both the customer and the business. This role involves leveraging legal collections processes professionally to drive resolution and achieving monthly goals for recovered payments.