• Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients from initiation through deployment and handoff. • Develop and maintain comprehensive project plans, including scope, timelines, resource allocation, dependencies, and budgets. • Facilitate requirements gathering with clients and internal stakeholders; document business and technical requirements and translate them into clear deliverables and work packages. • Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution. • Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track. • Maintain regular client communication, including status reports, expectation setting, scheduling of onsite/remote work, and management of escalations. • Own project documentation such as statements of work, change orders, schedules, status reports, acceptance criteria, and handover documentation to operations/support teams. • Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards. • Manage scope and change control to prevent scope creep, including impact analysis and approval of changes. • Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders. • Collaborate with account management and sales to provide project estimates, contribute to proposals, and identify follow‑on opportunities and roadmap items for clients. • Lead post‑project reviews and lessons learned to improve future MSP delivery practices and internal processes. • Work with third‑party vendors and partners on technology implementations, ensuring alignment with project goals and client standards.