• Drive member enrollment to achieve each practice’s target panel size within defined transition timelines. • Conduct outbound and inbound patient outreach via phone, text, and email to educate, address questions, and facilitate membership sign-up. • Manage and track a conversion pipeline - reporting daily and weekly on progress, call volume, conversion rates, and panel growth. • Identify and problem-solve barriers to enrollment, escalating issues and collaborating with practice and Monarch teams to keep momentum. • Serve as a trusted point of contact for patients during the transition, ensuring they feel informed, valued, and supported. • Clearly articulate how the membership model enhances access, continuity, and quality of care. • Maintain accurate documentation of all interactions in Monarch’s CRM and dashboards. • Provide white-glove support for VIP or high-complexity patients during the onboarding process. • Work closely with Monarch’s operations, marketing, and physician experience teams to coordinate outreach campaigns and communications. • Partner with the physician and practice staff to ensure seamless alignment in messaging and tone. • Surface insights from patient conversations to refine the playbook and strengthen future transition strategies.