Leader in Disability Services
IT Support Specialist
Location
United States
Posted
6 days ago
Salary
$25 - $30 / hour
Seniority
Mid Level
Job Description
Job Requirements
- Foundational knowledge of computer hardware, operating systems, and common productivity applications.
- Basic troubleshooting skills for desktops, laptops, mobile devices, and peripherals.
- Strong communication and customer service skills.
- Ability to follow instructions, documented workflows, and troubleshooting guides.
- Strong organizational skills and attention to detail.
- Familiarity with ticketing systems and IT support tools.
- Ability to multitask in a fast‑paced environment and prioritize incoming requests.
- Willingness to learn new technologies and grow within the IT support team.
- Ability to write clear, concise, user‑friendly documentation (KB articles, tutorials, FAQs).
- Preferred:
- o A degree in Information Technology, Computer Science, or related field — or equivalent experience.
- o Certifications such as CompTIA A+ or Microsoft 365 Fundamentals.
- o 2+ years of technical support or helpdesk experience.
Benefits
- Competitive Salary: $25/hour - $30/hour depending on experience.
- Health, dental, and vision insurance with Company-sponsored Life Insurance
- Retirement savings plan with company match
- Vacation time off, sick time off, and holidays
- Ongoing training and development programs
- Opportunities for advancement within the company
- Flexible work schedules
- Remote first environment with companywide conferences annually
- Employee assistance program for personal and family well-being
- Employee discounts on products and services through Insperity
- Recognition programs for outstanding performance
- Company-sponsored social events and activities
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