• Own the product strategy and roadmap for implementing QCSS Health solutions in new markets and for new customers within existing markets. • Partner closely with implementation, engineering, and customer success teams to ensure successful, on-time deployments that meet customer and regulatory requirements. • Translate market-specific, customer-specific, and regulatory requirements into clear product requirements, workflows, and configuration guidance. • Serve as the primary product owner during implementations, ensuring alignment between customer needs, technical feasibility, and product standards. • Identify opportunities to standardize, streamline, and scale implementation processes across markets and customers. • Collaborate with engineering to prioritize enhancements and configuration capabilities that reduce implementation complexity and time to value. • Support customer onboarding by providing product expertise, documentation, and implementation best practices. • Work with internal stakeholders to define success metrics for implementations and drive continuous improvement based on outcomes and feedback. • Act as a key liaison between customers, internal teams, and leadership to ensure product decisions align with real-world implementation needs. • Ensure solutions are compliant with healthcare regulations and market-specific requirements (e.g., MLTSS program variations).