• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities • Conduct on-site data collection, performance evaluations, and process reviews to assess system operation and identify improvement opportunities • Support commissioning and startup activities, ensuring facilities are brought online safely and effectively • Lead troubleshooting activities to resolve operational issues and minimize downtime • Identify opportunities for production capacity improvement, energy efficiency, and process optimization • Develop and maintain Standard Operating Procedures (SOPs), operating guidelines, and programming guidance for ICE systems • Provide technical input to engineering teams to ensure designs are practical, operable, and aligned with real-world operating conditions • Maintain strong customer relationships through regular engagement, site visits, and responsive technical support • Support the development and delivery of operator training materials and on-site training sessions • Collaborate with internal teams to feed customer insights and operational learnings into product, process, and system improvements • Collaborate with the sales team to support customer discussions related to system operations, maintenance and lifecycle performance