• The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. • Cultivating deep-rooted technical relationships with agencies and partners across the South Western US and Mexico, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite. • Integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. • Ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership. • Support diverse agencies—including Traffic, Transit, Public Safety, and Mobility—to build a cohesive, integrated city architecture. • Audit existing customer ecosystems to identify technical gaps and create tailor-made solution demonstrations. • Document field requirements to drive product positioning and influence internal product design and feature prioritization. • Lead the design and technical documentation, for solutions defined in the account plan. • Establish frameworks for inter-departmental solutions and facilitate collaboration between internal city agencies. • Design and manage application demonstrations that clearly highlight specific business value. • Oversee all pilot installations and manage the technical execution of proof-of-value evaluations. • Collaborate with the APL (Approved Product List) team to secure necessary product certifications. • Partner with customers and prospects to update their ITS specifications to incorporate company Master Specifications. • Resolve complex technical issues that threaten purchase decisions, renewals, or customer retention. • Build deep relationships within key accounts to cultivate product champions and advocates.