• Design and lead Vasion's company-wide strategy for customer engagement, retention, and growth. • Define the vision for customer lifecycle marketing and community engagement at Vasion. • Spanning digital and in-person programs, advocacy initiatives, lifecycle campaigns, and signature customer experiences. • Build the programs, infrastructure, and experiences that turn customers into a scalable engine for expansion, advocacy, and long-term value. • Define NPS and customer insight programs that inform strategy across the business. • Lead a team and budget, with the autonomy to build something that lasts.