• Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience • Translate company ecommerce strategy into actionable roadmaps and operational plans • Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership • Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin • Identify and prioritize initiatives that support revenue growth and operational efficiency • Own operational excellence across Magento and Adobe Commerce platforms • Partner with Engineering to ensure platform scalability, performance, reliability, and security • Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements • Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts • Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves • Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns • Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting • Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products • Lead, coach, and develop a high performing ecommerce team • Establish clear goals, accountability, and development plans • Foster strong internal relationships that enable collaboration and execution • Build a culture of ownership, operational excellence, and continuous improvement