The O500 Source Document Analyst will provide support for the end-to-end implementation process for Client Operations. You’ll assist with the review of key source documents directly aligned to account installation.  

What you’ll Do:

• Ensure source documents are maintained in the document storage process

• Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista

• Review complex, non‑routine issues impacting benefit summary delivery and system accuracy

• Prepare discrepancy reports identifying issues that may delay client implementation of healthcare services to their employees

• Run comparison analyst of source documents using Cigna’s Quic Tool process

• Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process

• Participate in biweekly meetings and training huddles to support client implementation and preparation

• Provide support with end-to-end audits to review disjoints in source documents

• Produce fallout reports and coordinate maintenance updates with Benefits and Quality teams

 
What you’ll need to do the job:

• High School Diploma or GED, required

• Required Schedule: 9 am - 6 pm CST, Monday - Friday

• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred

• 2+ years of experience collaborating cross‑functionally to resolve customer service issues and deliver results, required

• General knowledge of benefit standards across Cigna dental, vision, and medical platforms, including benefit summaries and SBCs, preferred

• 2+ years of experience using multiple software and system‑based applications, including databases and spreadsheets; documentation and tracker systems, preferred

• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required

• Experience supporting complex, cross‑functional initiatives and project management, preferred

• Ability to independently manage competing priorities and client expectations, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.