• Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines. • Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly, • Handles escalated or complex patient accounts issues and discharges resolution. • Identify trends and work with the Team leaders to address the root cause. • Complete daily, weekly and monthly reports and conduct analysis where needed. • Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations. • Regular and predictable attendance is required. • All other duties as assigned.