The Customer Success Manager will own customer retention by identifying churn risk and driving strategic intervention plans to protect and grow accounts within the Small and Midsize Business segment. They will actively manage customer relationships, guide product adoption, and advocate for customer needs to inform product and process improvements.

The Customer Success Manager will own and manage relationships for a portfolio of client accounts, serving as the primary point of contact, leading meetings, and coordinating renewals. Responsibilities also include proactively communicating updates, monitoring account health, resolving inquiries through internal collaboration, and tracking performance trends.

Customer Success Analyst identifying and analyzing customer data for Radiance Technologies.

As a Scaled Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic...