• Contact members in outbound calling efforts to collect on charged off loans and deposit accounts in an effort to recover funds. • Actively skip trace to find relevant contact, employment, and collection information to strategically reach and collect on charged off debts. • Manage a portfolio of accounts assigned for small claims and legal pursuit. • Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections. • Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources for validity and viability. • Accurately document all member interactions, payment agreements, and actions plans in the core collection system. • Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss collection. • Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts. • Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures. • Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.