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Tata Consultancy Services logo
Tata Consultancy Services

Customer Care Supervisor

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

20 hours ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Guide a team of account managers • Ensure high-quality, timely implementations • Support team performance and operational efficiency • Serve as the primary point of contact for key accounts • Foster a collaborative and customer-focused team environment • Work closely with internal departments to ensure customer issue resolution • Assess customer satisfaction and improve retention strategies • Document customer interactions and resolutions clearly

Job Requirements

  • College Degree and/or industry experience preferred
  • 3-5 years of leadership and/or SaaS account management experience
  • Strong leadership, communication, and customer service skills
  • Excellent time management and organizational ability
  • A proactive, problem-solving mindset
  • Ability to multitask and prioritize effectively
  • Comfort working in a fast-paced environment
  • Technical aptitude and eagerness to learn software tools
  • Experience using CRM systems (preferred)

Benefits

  • Equal employment opportunities (EEO)
  • No discrimination in employment
  • Prohibition of workplace harassment

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