Role Description

The Director of Clinical Survey will directly report to the Associate Vice President of Clinical Operations and Survey. This position will assist branches in meeting all applicable regulatory and company requirements in preparation for internal and external inspections, surveys, and reviews (including state licensure, federal certifications, and accreditation). The Director of Clinical Survey will develop, when applicable, and direct the implementation of corrective action plans in branches as a result of unfavorable internal or external survey outcomes with standard deficiencies, or if requested from operational, clinical, compliance or legal leadership.

• First responder to ACHC Accreditation Surveys and other external surveys as needed.
• Monitor agency level adherence to policies and procedures.
• Monitor compliance with patient records and other quality assurance activities.
• Coordinate with the appropriate area, regional and corporate staff, including Medical Director, Clinical Manager, Executive Director, Administrators and Area Vice Presidents of Operations on a regular basis to achieve survey success.
• Drive agency preparedness in meeting all applicable regulatory and company requirements, by ensuring the implementation of the company’s systems, policies, and standards in preparation for internal and external surveys, and reviews, including state licensure, federal certifications, and accreditation.
• Provide expertise to branch directors and staff, as well as up-line management, regarding follow-up action for correction of deficiencies and identification of operational issues.
• Provide support, when indicated, for resolution of identified deficiencies in conditional surveys.
• Perform other duties as assigned.

Qualifications

• Familiarity with state and federal guidelines and regulations.
• Ability to work with confidential information.
• Well organized and confident to work independently and as a team player.
• Ability to communicate clearly with remote field, mid-level, and executive staff.
• Exercise professional judgement and demonstrate good problem-resolution skills.
• Very comfortable working with multiple online and computer applications.
• Ability to balance multiple tasks and manage conflicting priorities.
• Strong follow-up skills.
• Extensive travel and frequent overnight travel.

Requirements

• RN degree required; bachelor’s degree in nursing preferred.
• Two years previous managerial experience, of which 3 years is in Hospice/Home Health service industry, is preferred.
• Familiarity with state and federal guidelines and regulations.
• Valid driver’s license and automobile liability insurance coverage.
• Unencumbered and active RN license in state of residence required if RN.

Training/Equipment

• Intermediate Excel skills.
• Basic PowerPoint skills.
• Experience reviewing data in electronic systems.
• Experience with HomeCare-HomeBase preferred.

Benefits

• Competitive Pay.
• 401(k) with Company Match.
• Career Advancement Opportunities.
• National & Local Recognition Programs.
• Teammate Assistance Fund.
• Medical, Dental, Vision Insurance.
• Generous Paid Time Off + 7 Paid Holidays.
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care).
• Education Support & Tuition Assistance.
• Company-paid Life & Long-Term Disability Insurance.
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC).

Legalese

• This is a safety-sensitive position.
• Employee must meet minimum requirements to be eligible for benefits.
• Where applicable, employee must meet state specific requirements.
• We are proud to be an EEO employer.
• We maintain a drug-free workplace.

Company Description

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon.
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care.
• Home health care: Heartland Home Health.
• Advanced illness management: Illumia Health.

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.