• Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting • Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs • Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM) • Partner with department leads to ensure projects are scoped, staffed, and executed effectively • Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners • Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health • Serve as a senior escalation point for client delivery, resourcing, and operational challenges • Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives • Drive continuous improvement across operations, delivery workflows, and financial performance