• Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues. • Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma. • Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements. • Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition. • Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management. • Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement. • Developing workflow processes to track progress and streamline operations; Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives. • Assisting with the enterprise risk management program and training on identification, mitigations, and best practices. • Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders. • Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries. • Developing concise, professional, and compelling executive presentations on major initiatives. • Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities. • Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives. • Identifying and managing ad hoc strategic projects. • Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.