Role Description

The Pharmacy Technician serves as a Certified Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center as a part of an interdisciplinary healthcare team to support the mission VISN 10 VA Health Connect.

• A Certified Pharmacy Technician is efficient, motivated, focuses on customer satisfaction and, under the authority of the VISN Clinical Contact Center Pharmacy Director, or designee, is responsible for the technical management of all patient care activities regarding pharmacy services in the Clinical Contact Center.
• The incumbent is responsible to the VISN Clinical Contact Center Pharmacy Supervisory staff for ensuring that the daily work assignments in this area are completed in a timely, efficient and customer-oriented manner.
• The incumbent is expected to strive to achieve First Contact Resolution (Fc) when possible.
• The incumbent is expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care.
• As required and assigned, the incumbent is expected to accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level.
• Specialized duties include, but are not limited to the following:
• Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the need of Veterans, their family members and/or legal representatives via various available contact modalities.
• Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions.
• Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner.
• Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR).
• Assists in training for lower graded technicians and technician students.
• Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
• Performs all duties of lower graded technicians, as required.
• Actively and diligently treats all Veterans with respect and utmost dignity.
• Seeks assistance from designated Lead Technician, pharmacist or supervisor when responding to unusual questions.
• Follows applicable regulations and instructions regarding access to computerized files.
• Participates in continuous daily improvement and VISN VA Health Connect initiatives.
• Maintains National Pharmacy Technician Certification, PTCB or ExCPT.
• Completes additional duties as assigned.

Qualifications

• Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
• Basic Requirements:
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English.
• Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either PTCB or NHA.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation.

Requirements

• Experience: Candidates must possess one year of experience equivalent to the next lower grade level.
• Knowledge, Skills, and Abilities (KSAs):
• Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
• Ability to train developmental pharmacy technicians and students.
• Ability to dispense medication or sterile products following all regulations, policies and procedures.
• Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases.

Benefits

• Work Schedule: Monday - Friday, 1:00pm - 9:30pm EST with rotating weekends and holidays. Occasional travel.
• Remote: This position is designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces.

Physical Requirements

• Work is primarily sedentary. The employee will be required to sit at computer monitor for long periods of time to complete the duties of the position.