• Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience. • Lead and develop senior collections talent, including coaching, performance management, and succession planning. • Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms. • Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence. • Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment. • Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience. • Ensure compliance with global regulations, internal policies, and SOX controls across collections operations. • Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.