• Own and manage a portfolio of high-value U.S.-based accounts. • Act as the primary point of contact for clients, ensuring satisfaction, retention, and growth. • Lead the preparation of proposals, scopes, and commercial pitches in coordination with the sales and delivery teams. • Identify upsell/cross-sell opportunities and lead strategic account planning. • Partner with talent and delivery teams to ensure optimal alignment of resources to client needs. • Manage and mentor one Client Operations Executive to support account activity. • Maintain strong relationships with client stakeholders, understanding their business goals and technical needs. • Travel to the U.S. as needed for client visits, onboarding, and relationship development. • Report on account performance, forecasting, and metrics with data-driven insights.