• Provide technical pre-sales and post-sales support for DSD handheld and printer systems, ensuring solutions align with customer needs and sales initiatives. • Serve as a technical liaison between Sales, IT, Operations, and customers to support solution design, system integration, and deployment efforts. • Conduct product demonstrations, technical presentations, and solution walkthroughs to support sales opportunities and customer engagement. • Support system configuration, installation, troubleshooting, maintenance, and upgrades for handheld devices, printers, and related sales technologies. • Assist with inventory management and lifecycle tracking of sales-related handheld and printer equipment. • Provide customer-facing technical support, including issue resolution, system optimization, and user guidance as needed. • Support internet, phone, and connectivity systems within warehouse and selected plant locations as they relate to sales operations. • Utilize SAP, BI, and related systems for research, reporting, and technical analysis to support sales and operational decisions. • Deliver training and knowledge transfer to sales teams, customers, and internal stakeholders on system functionality and best practices. • Ensure all activities comply with company policies and procedures, including EEO, Harassment, Safety, Sarbanes-Oxley, and quality standards.