Role Description

The Admissions Specialist I will be responsible for fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The Admissions Specialist I requires strong communication and relationship skills, a love of data and spreadsheets, and a can-do attitude. The Admissions Specialist will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.

• Consistently meet or exceed assigned targets by effectively fielding all inbound inquiries such as hand-offs from the Patient Services Representatives or direct referrals from providers.
• Collect and document all relevant data into Equip’s proprietary EMR software in a timely manner.
• Coordinate with internal teams to meet the needs of patients and their families, monitor medical records, and ensure patients meet admissions criteria.
• Foster relationships with referring providers by being the “expert” in Equip Health.
• Utilize problem solving and sales skills to maintain urgency and drive to seek treatment.
• Monitor medical records and collaborate with Medical Directors on admissions criteria.
• Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information.
• Ethically and empathetically relate to patients and families throughout the admissions process.
• Perform other duties as assigned.

Qualifications

• 1+ years experience working in mental health admissions or a sales related role.
• Degree in psychology, business administration, or other health related field preferred.
• Superior interpersonal skills, phone presence, and adept at building strong working relationships.
• Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.
• Strong understanding of the healthcare landscape.
• Excellent organizational awareness, adaptability, and conflict management skills.
• A passion for living our mission and values.
• Spanish speaker preferred.

Requirements

• Schedule: Monday - Friday 8:00 am - 5:00 pm PST
• 8 Hour day + 1 Hour Break.

Benefits

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Maven, a company paid reproductive and family care benefit for all employees.
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• One-time work from home stipend of up to $500.