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Leidos

A science and technology company, Leidos provides products and services to the health, national security, and engineering industries. As an employer, Leidos fos

Business Analyst – Service Delivery Optimization

Location

United States

Posted

4 days ago

Salary

$73.5K - $132.8K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Analyze current-state workflows supporting Service Level Requirement (SLR) performance • Document existing operational workflows and define detailed requirements • Partner with data science and engineering teams to evaluate opportunities for automation • Design and implement structured intake processes for AI enablement requests • Develop and maintain Jira workflows to manage AI initiatives • Create clear user guides, reference materials, and operational documentation • Document system capabilities, constraints, and practical usage scenarios • Develop structured communications describing AI capabilities • Elicit and document functional and non-functional requirements for automation initiatives • Translate business rules and operational pain points into structured Jira epics • Maintain traceability between service performance objectives and backlog items • Develop process maps and workflow documentation • Support sprint planning, backlog refinement, QA validation, UAT activities

Job Requirements

  • Bachelor’s degree with 4+ years of relevant experience (or Master’s with 2+ years)
  • Experience working within Agile Scrum environments
  • Demonstrated experience using Jira for backlog management and workflow tracking
  • Strong experience writing structured user stories, acceptance criteria, and requirements documentation
  • Experience documenting business processes, workflows, and operational procedures
  • Experience supporting automation, reporting, or system enhancement initiatives
  • Strong written communication skills, including development of user guides and executive-level summaries
  • Ability to operate effectively in a fully virtual, cross-functional environment

Benefits

  • competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

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