• Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products. • Answers clinical questions from doctors, technicians, sales representatives, etc. • Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information. • Follows up on previous product evaluations and conversions or complaints that require additional information. • Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers. • May ensure clinical details involving customer complaints are documented. • May attend meetings to help determine which events/incidents require notification to regulatory authorities. • Liaison between the lab/customers and Sales Representatives. • May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability. • Conducts ongoing staff training and provide clinical feedback to resolve customer related issues. • Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field. • May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits. • Provides information on new technologies, procedures and changes in the medical device industry. • May develop product training and procedural materials. • May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm. • Works with the T.I.A. Department to improve existing products and the development of new products. • May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements. • Performs other related duties and tasks as required.