• Develop and implement marketing programs and promotions in order to achieve budgeted targets while maintaining budgeted costs • Lead the day-to-day operations for Pre-Arrival Teams • Mentor, coach, and train team members by providing feedback in efforts to improve efficiencies, increase production, and to provide high quality customer service • Conduct daily informational, motivational, and/or training meetings with team members to help create a positive team environment as well as assist with creating, posting, and adjusting team member schedules • Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between various teams • Partner with management to provide recommendations and develop operating procedures, call scripts, training programs, incentives, and marketing programs • Develop and implement new marketing programs and services as well as assist in the evaluation of program contracts and booking conversion rates on a daily, weekly, and monthly basis • Handle customer questions, problems, complaints requiring management intervention • Participate in opening and closing procedures which include a rotation in the Manager on Duty schedule • Complete other duties and tasks, as assigned by management