• Design, draft, and manage all high-impact internal communications for our client service team • Own the communication cadence for critical projects and initiatives affecting the service delivery team • Prepare the CCO for key internal and external meetings by drafting agendas, consolidating materials, analyzing data, and synthesizing complex information into clear, actionable executive summaries • Serve as the primary “hub” for critical information, ensuring leaders are promptly and accurately informed • Establish, maintain, and manage the Client Service department's portfolio of key projects and strategic initiatives on behalf of the CCO • Act as the primary execution partner for leaders rolling out new initiatives • Drive the execution of high-priority strategic projects and initiatives owned by the CCO • Proactively identify and escalate execution risks, resource conflicts, and roadblocks to the CCO • Own the end-to-end process for managing and resolving high-priority client complaints • Oversee critical internal operations initiatives, ensuring minimal disruption to client service delivery • Develop, maintain, and distribute key operational and client service performance reports to the CCO and senior leadership