The Account Manager will act as the primary customer contact for the Bioprocess segment, focusing on expanding business, gaining market share, and achieving sales targets while promoting all relevant Cytiva technologies. This role involves providing technical support, understanding customer workflows, and developing solutions that meet or exceed customer expectations.

This role is responsible for supervising a staff of Case Managers, establishing priorities, monitoring workflow, and ensuring overall customer satisfaction to meet business objectives. Key duties include assigning workload, overseeing training, acting as an escalation point, performing audits, and managing staff performance and development.

The role involves conducting scheduled virtual consultations with individuals and families to educate them on available benefit options and provide personalized recommendations. Professionals will guide clients through enrollment, offer ongoing support, maintain accurate digital records, and build long-term client relationships.

Account Manager driving growth at SendaRide through outbound sales and client relationships