• Oversee the roadmap, enhancements, and operational management of the firm’s Salesforce platform and related enterprise applications • Manage and prioritize the product backlog, balancing business value, technical complexity, and organizational needs • Facilitate backlog grooming, prioritization, and release planning using Agile methodologies • Lead an enterprise applications Steering Committee to review priorities, guide governance, and align platform enhancements with the firm’s objectives • Ensure the platform effectively supports integrated processes spanning sales, operations, project delivery, and finance • Continuously evaluate new Salesforce capabilities, industry trends, and best practices to recommend strategic platform improvements • Manage day-to-day Salesforce administration, including users, permissions, security, and data integrity • Build and maintain scalable configuration such as flows, validation rules, custom objects, and Lightning features • Ensure proper documentation, testing, and change management for all platform updates • Partner with business stakeholders to translate needs into clear requirements, user stories, and process improvements • Lead process mapping and optimization efforts, identifying automation and efficiency opportunities across the business • Provide training, troubleshooting, and support to enhance user adoption and platform effectiveness • Coordinate and manage external developers and contractors • Define scopes of work, manage timelines, and ensure high-quality delivery aligned with platform standards • Serve as the main point of contact for Salesforce support and third-party vendors