• Lead the Vision & Strategy Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers. • Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services. • Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch. • Prioritize opportunities balancing customer impact, business value, and technical feasibility. • Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development. • Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale. • Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows. • Manage and resolve customer escalations while balancing roadmap commitments. • Collaborate with product marketing on positioning, launch plans, and internal enablement. • Partner with training and onboarding teams to drive customer adoption and retention. • Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction. • Use data, experimentation, and customer insights to iterate and continuously improve.