Pharmacy Technician - Customer Care Specialist
Location
United States
Posted
3 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life, and short and long-term disability
- Manages the customer care escalations email workflow.
- Works with the customer service manager to ensure all sales team escalations are addressed daily.
- Work all address exception reports given by the VP of pharmacy operations.
- Report to the customer care manager any items that may cause escalations not to be completed.
- Have knowledge of CPR+ and billing claim responses.
- Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
- Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
- Work all projects that are assigned by the customer service manager
- Education/Learning Experience
- High School Diploma required; Bachelor's degree preferred
- Work Experience
- 1 to 2 years of pharmacy billing or certified pharmacy technician required
- Skills/Knowledge
- Customer service, problem solving, and excellent communication skills verbal and writing required.
- Work independently with little to no guidance
- Licenses/Certifications
- Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)
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