In this role, you will lead external client audit projects end to end, strengthen partnerships with audit firms and internal leaders, and turn audit insights into practical improvements across the enterprise. You will bring calm structure to complex requests, communicate clearly, and help raise our external client audit pass rate through smart, consistent execution.

Responsibilities

• Lead external client audit projects from intake through final response, keeping scope, timing, and stakeholders aligned.
• Serve as the primary liaison between external audit firms and internal partners, ensuring clear, timely, and consistent messaging.
• Clarify audit rights, negotiate audit scope when needed, and coordinate execution of required documents before any claim data is released.
• Drive audit readiness for onsite and remote reviews by coordinating materials, participants, and logistics.
• Own the response process to audit findings—compile inputs, confirm accuracy, and deliver a clear final report response.
• Translate audit results into action: identify trends, quantify opportunities, and partner with leaders to prioritize improvement plans.
• Support Claims Operations with risk, gap, and process insights; remove barriers through steady communication and follow-through.
• Validate that improvements are implemented and sustained, helping improve the external client audit pass rate over time.

Qualifications - Required

• High School Diploma or G.E.D.
• 3+ years of experience leading projects and/or operations work that involves cross-functional coordination, deadlines, and stakeholder communication.
• Ability to manage multiple audit requests at once while staying organized and detail-oriented.
• Strong written and verbal communication skills, including the ability to explain complex topics in plain language.
• Comfort working with process, quality, and performance data to identify trends and improvement opportunities.
• Proven ability to build trust and collaborate with partners across levels and teams.

Qualifications - Preferred

• Bachelor’s degree or equivalent experience.
• Experience supporting external audits, claims operations, quality programs, or regulated data-sharing processes.
• Demonstrated strength in project management methods, continuous improvement, and change adoption.
• Confidence presenting analysis, recommendations, and progress updates to stakeholders.
• Willingness to travel up to 25% as business needs require.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.