Title: Account Manager

Location: Washington, DC; Maryland; Virginia

Job Description:

Please note that candidates must currently live in the following states; DC, Virginia or Maryland

Join Civis Analytics as an Account Manager and become a key player in growing our book of business. We're looking for someone who is passionate, proactive, and ready to build, maintain, and grow effective long-term relationships with our clients. In this role, you’ll have the opportunity to work with Civis’ clients to understand their business initiatives and challenges, enabling clients to derive value through the use of Civis’ customer analytics and data science software and solutions.

Salary: $90,000

What You’ll Do

• Be the Go-To Client Partner: Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account.
• Develop Account Plans: Create partner-specific account plans that deliver against goals and objectives, identify key risks, and lay out a path towards future growth opportunities.
• Educate and Engage: Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis.
• Create Demand: Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities.
• Maintain Engagement Cadence: Establish and maintain a regular and organized cadence of engagement with customers, resellers, and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to Civis’ product and future opportunities.
• Forecast and Track: Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system.
• Maintain Product Understanding: Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs.
• Support new customer sales: Assist the sales team with proposal coordination, contract routing, and CRM data hygiene to keep new deals moving efficiently.

What We’re Looking For (Minimum Qualifications)

• 4-5 years experience in Account Management with public sector or non-profit customers, preferably focusing on upsells and renewals of accounts.
• Knowledge and experience with Software-as-a-Service (SaaS).
• Highly organized self-starter who is able to prioritize in a high-demand environment.
• Excellent presentation, verbal, and writing skills are required.
• Experience or familiarity with Salesforce and/or other CRM systems.
• Experience and familiarity with analytics and its applications within organizations.
   

Bonus Points

• Experience with Civis Platform

You Should Apply If:

• You’re excited about growing client relationships in a growing company.
• You love helping clients and solving problems.
• You’re customer-focused and enjoy helping others succeed.

You Should Not Apply If:

• You prefer working in a large team environment.
• You need help prioritizing tasks and require significant guidance.