• Define and execute the long-term vision for Legends’ convention center hospitality division, balancing operational performance, client satisfaction, and business growth. • Serve as a strategic thought partner to the SVP of Operational Excellence and SVP of Convention Centers, shaping enterprise-level initiatives tailored to convention centers. • Anticipate industry trends, market shifts, and client needs, positioning Legends as a pioneer in hospitality innovation. • Ensure delivery of exceptional, consistent, and scalable guest experiences across all properties, regardless of event size or complexity. • Partner with culinary and operations leadership to continuously innovate menus, service models, and hospitality standards. • Champion a guest-first culture, reinforcing Legends’ reputation for quality, personalization, and excellence. • Evaluate and implement cutting-edge technologies that enhance both operational efficiency and guest satisfaction. • Lead the adoption of sustainable practices, digital transformation, and experiential programming to future-proof Legends’ convention center business. • Provide executive oversight of regional operations and culinary teams, ensuring alignment with company goals, budget targets, and client expectations. • Establish best-in-class multi-unit management practices that scale across 42 convention center accounts. • Partner with business development teams to expand Legends’ convention center footprint, bringing operational expertise to new market entries and RFP opportunities. • Lead, mentor, and develop a pipeline of future leaders, providing clear career pathways within Legends Global. • Build a culture centered on collaboration, accountability, innovation, and professional growth. • Implement structured leadership training and coaching for regional and property-level managers.