• Serve as the main system administrator for the Cornerstone platform (Learning & Performance) • Set-up user and administrator accounts and maintain appropriate access • Troubleshoot system admin issues and tasks • Troubleshoot data feed issues • Add or edit entities in the system • Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards) • Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula • Review functionality in new releases and assist clients with new feature enablement and rollout • Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists • Generate standard reports and create ad-hoc and recurring system reports • Manage and develop learning programs for the LMS • Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks • Provide recommendations to the client on ways to optimize the platform • Work with the client to standardize, streamline and coordinate business and system processes • Document and clearly communicate business processes to both client stakeholders and internal teams • Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution • Train other administrators on Cornerstone Learning and Performance functionality and system processes • Analyze client’s configuration designs and make recommendations for improvements • Create job aids and training guides to assist end-users and administrators • Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs • Provide updates to clients regarding deliverables