• Execute sales strategies that drive overall achievement of sales targets • Represent the division to the Medline sales force as product expert • Assist sales teams with: targeting, pitching the product line, in-servicing and supporting conversions, set up trials, conduct trials, conduct post-trial reviews and implementation • Develop target lists of potential accounts in cooperation with the sales reps • Support the execution of the overall strategy and go to market approach • Conduct and deliver business review in partnership with Division Product Management • Guide Medline Sales and Product Management teams in utilizing the business review • Prepare and present business review/plan to Medline teams to assure plan is feasible within cost, time, and environment constraints • Guide Medline teams to prepare and present customer needs plan to assure plan is feasible, within cost, time, andenvironment constraints • Produce competitive analysis materials comparing product with its key competitors by working with the PM team in the division • Prepare and present technical/clinical proposals on how Medline's products can meet customer needs and how they can be effectively integrated and implemented • In support of the sales team, foster relationships with decision-makers and external customer stakeholders to obtain and provide feedback to the Division on the needs of customers and supporting specialists • Deliver in depth presentations and product demonstrations to clients and sales representatives • Facilitate various phases from program creation, trial support and through implementation • Assist Medline sales reps with questions via email, phone calls or in person • May have a continuing role in customer support to address clients’ issues in the usage of organizational products/services • Conduct physical product conversion when divisional support needed • Develop and conduct customer in-services/technical training • Develop product training and resource materials (tools, resources, presentations, manuals) • Monitor and analyze quality questions or customer complaints • Troubleshoot complaints and help diagnose issue type (education, product) • Conduct market research and identify and track market trends that affect sales, service and product development • Provide feedback and recommendations for product improvement, and potential new products with appropriate departments • Identify trends with requests and information via interactions with sales to determine market needs and potential innovations • Review Work with client to track their metrics and utilization • Track sales forecast targets • Record activity on accounts and help to close deals to meet these targets • Provide updates on key accounts closes, implementation dates and revenue pull through • Serve as product expert within the organization to contribute to the development of technical presentations and product strategy • Engage professional organizations; attend national, regional, and local industry events, technical training classes