Role Description

The Mixed Use Revenue Enablement team is looking for a Customer Success Enablement Specialist who will support our fast growing Success team. This individual will contribute directly to making an impact on the effectiveness of our Customer Success and Onboarding teams. You will play a crucial role in building and scaling our enablement function through developing onboarding and ongoing training programs to empower us to better serve our customers.

• Help build, define and scale our Customer Success and Onboarding enablement strategy
• Work with Success leadership to develop, execute, optimize and assess Customer Success enablement programs
• Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
• Coach and mentor Customer Success new hires as they ramp in their role
• Use performance data to identify knowledge or skill gaps across the Success team
• Apply adult learning principles to facilitate different learning methods; including instructor led, peer to peer and self guided
• Partner with Success leadership to design segment specific on-going enablement programs to further develop the teams soft skills and industry knowledge
• Partner cross functionally to drive further alignment between Success and other departments
• Develop enablement programs to aid team members career growth
• Build out an on-demand enablement resource library

Qualifications

• A strong understanding of B2B SaaS environment
• 2-3 years of Customer Success experience
• A desire to help people grow and develop
• Collaborative and hands on approach to completing projects
• Strong communication and presentation skills
• Growth mindset with a desire to continuously learn and develop enablement best practices
• Curiosity and strong problem solving ability

Company Description