• Participate in PQS business and new product development in the pharmacy sector. • Example: EQUIPP Copilot launch, GTM readiness and adoption. • Manage the services delivered to assigned pharmacy clients including monthly reporting efforts, access to EQUIPP and any network processes. • Oversee development and execution of contracts for assigned pharmacy clients and their various support networks • Establish service levels for assigned pharmacy clients and improve engagement/embeddedness with EQUIPP performance information. • Develop and enrich communications with other team members that will be shared with pharmacy team, including “PQS Monthly Notes” and the “EQUIPP Refresh Notice”. • Contribute to Weekly Client Services calls for both internal and external stakeholders • Create and support a process of goal setting for individual accounts and overall goals and targets to reach those goals on an annual basis. • Including facilitating the process of any new work or development items identified and being the customer’s champion for the work from inception to deployment. • Responsible for client relationship management with a select group of pharmacy clients. • Build and maintain positive relationships with select pharmacy clients. • Improve and expand user engagement and experience with EQUIPP performance data. • May include travel to corporate headquarters for select clients. • Develop tailored approaches to manage relationships based on client needs. • Provide client specific guidance on adoption of quality improvement processes that can impact performance measurement scores. • Provide training and resources for clients as it relates to medication-related quality measures and specifically, use of EQuIPP • Attend Conferences and trade shows where community pharmacists are the primary audience • Improve utilization of EQUIPP Support through current support service desk, covering PQS contract-related questions from pharmacies or general support questions from select pharmacy clients. • Work collaboratively with all PQS staff as well as its parent companies to ensure that PQS’s mission and plans are carried out successfully • Travel- Approximately 30% of the time will be spent out of the office