• Leads the delivery of net-new infrastructure capabilities, major upgrades, and automation across cloud, virtualization, network, and storage platforms. • Establishes and operates a dedicated platform engineering function that delivers reliable, scalable, and secure infrastructure while reducing manual effort and operational toil through automation and Infrastructure as Code (IaC). • Serves as a champion for modern platform practices, enabling service teams to operate efficiently while positioning Infrastructure Engineering as a strategic partner to the business. • Assists with capacity planning, prioritization, and resource allocation across delivery and automation workstreams. • Builds cross-functional capability and cross-training to ensure resilience and continuity of delivery. • Contributes to strategic planning and roadmap development for infrastructure platforms and capabilities. • Defines and enforces clear boundaries between Platform Engineering (Tier 3, delivery, automation) and services teams (Tier 1/2 operations) and ensures effective escalation paths and collaboration with service teams. • Drives adoption of Infrastructure as Code (IaC), automation frameworks, and reusable modules to reduce manual effort and hand-offs. • Ensures infrastructure changes and additions follow defined quality, change management, and security processes prior to production release. • Establishes and leads the Platform Engineering team responsible for Tier 3 engineering remediation, net-new builds, major upgrades, and infrastructure modernization.