CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Senior Operations Analyst – Training Coordination

OperationsOperationsFull TimeRemoteTeam 5,001-10,000Since 2011H1B SponsorCompany Site LinkedIn

Location

United States

Posted

56 days ago

Salary

$86K - $135K / year

Bachelor Degree4 yrs expEnglishTableau

Job Description

• Oversee all student enrollment, cancellations, rescheduling, and related communication to ensure the smooth flow of students through CrowdStrike University • Create and maintain a global, yearly schedule of CrowdStrike University instructor-led classes • Analyze class fill rates, cancellations, and frequencies, and make recommendations to business leaders to ensure schedule optimization • Own the communication strategy to customers to ensure timely consumption of training investments • Lead regular scheduling meetings with Leadership to ensure timely scheduling of classes • Forecast future class schedules based on past demand • Help maintain written policies and procedures for all assigned functions • Collaborate with various internal teams to lead process improvement projects • Interview and debrief learners, acting as a liaison for the CrowdStrike Training team

Job Requirements

A four-year degree (or equivalent) with an emphasis in Business Management or related fields
4-6 years experience demonstrating a working knowledge of customer service and operations
Can handle multiple tasks at once using excellent organizational, time management, and project management skills
Exceptional written and verbal communication skills
Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
Desire to innovate and improve existing processes to help organization scale
Comfortable working in a dynamic environment with shifting priorities and multiple stakeholders
Bonus Points: Experience working for a fast-paced technology and/or security company
Experience with any of the following systems/programs: SalesForce, Docebo, Tableau, Qualtrics, Google Workspace, AI tools

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe