• Actively supports the Revenue Recognition Process by running reports and informing stakeholders • Provides first-level support to field users in assigned areas (e.g. Certinia, Salesforce) • Supports Operations and Field Management in the monthly, quarterly, and yearly budgeting process • Analyses data using desktop applications to calculate metrics and ratios that describe the Services business • Prepares formal reports, dashboards, and ad-hoc reports for management that characterize the business performance • Leads monthly billing activities