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Manager, Account Management
Location
United States
Posted
59 days ago
Salary
Not specified
Job Description
Job Requirements
- 5+ years of total experience in Account Management and/or Customer Success
- 3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
- Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
- Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
- Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
- Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
- Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
- Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude
Benefits
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
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