• Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories. • Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges. • Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives. • Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion. • Maintain a robust AI sales pipeline and provide accurate forecasts to management. • Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution. • Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships.