Senior API Integration Support Engineer
Location
United States
Posted
6 days ago
Salary
Not specified
Seniority
Senior
Job Description
Role Description
Our client is seeking an experienced Senior Partner Support Engineer to provide advanced technical support to high‑value integration partners and API developers. In this role, you will:
- Troubleshoot complex API and platform issues.
- Manage high‑priority incidents under SLA.
- Serve as the technical liaison between partners and internal engineering teams.
- Play a critical role in ensuring smooth integrations and exceptional partner experience.
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or equivalent hands‑on experience.
- 5+ years supporting customers or partners in a complex SaaS or platform environment.
- Experience acting as the primary technical contact for high‑value or embedded partners.
- Proficiency debugging in at least two modern languages (e.g., Java, JavaScript/Node.js, Python, C#, Kotlin, Swift).
- Strong experience with REST APIs, JSON, XML, SSO (SAML/OAuth/OIDC), and web service protocols.
- Demonstrated ability to manage high‑priority incidents under SLA and participate in on‑call rotations.
- Proven track record driving bug fixes from initial debug through engineering delivery.
- Experience coordinating technical projects across multiple teams or organizations.
- Excellent analytical, troubleshooting, and written communication skills for both technical and non‑technical audiences.
Requirements
- Provide senior‑level technical support to embedded partners across multiple communication channels (support queue, meetings, phone, in‑app, status pages).
- Troubleshoot and debug REST APIs, SSO/identity flows, MDM integrations, and platform‑to‑platform data exchanges.
- Reproduce issues, analyze logs, triage defects, and drive bug fixes through engineering teams using agile processes.
- Manage high‑priority incidents within SLA, including participation in an on‑call rotation.
- Support API developers building integrations with the platform, offering guidance on best practices and implementation patterns.
- Coordinate cross‑functional technical projects involving Engineering, Product, Customer Success, and Partner Management.
- Deliver clear partner‑facing communication, including status updates, rollout plans, and post‑incident summaries.
- Contribute to process improvements, documentation, and scalable support practices for partner integrations.
Benefits
- No Visa Sponsorship.
- Contract Duration: 6 months | W2.
- Location: Remote (U.S. Based).
- Work Schedule: 5AM–2PM PT with one-week 24/7 on call per month.
Job Requirements
- Bachelor's degree in Computer Science, Software Engineering, or equivalent hands‑on experience.
- 5+ years supporting customers or partners in a complex SaaS or platform environment.
- Experience acting as the primary technical contact for high‑value or embedded partners.
- Proficiency debugging in at least two modern languages (e.g., Java, JavaScript/Node.js, Python, C#, Kotlin, Swift).
- Strong experience with REST APIs, JSON, XML, SSO (SAML/OAuth/OIDC), and web service protocols.
- Demonstrated ability to manage high‑priority incidents under SLA and participate in on‑call rotations.
- Proven track record driving bug fixes from initial debug through engineering delivery.
- Experience coordinating technical projects across multiple teams or organizations.
- Excellent analytical, troubleshooting, and written communication skills for both technical and non‑technical audiences.
- Provide senior‑level technical support to embedded partners across multiple communication channels (support queue, meetings, phone, in‑app, status pages).
- Troubleshoot and debug REST APIs, SSO/identity flows, MDM integrations, and platform‑to‑platform data exchanges.
- Reproduce issues, analyze logs, triage defects, and drive bug fixes through engineering teams using agile processes.
- Manage high‑priority incidents within SLA, including participation in an on‑call rotation.
- Support API developers building integrations with the platform, offering guidance on best practices and implementation patterns.
- Coordinate cross‑functional technical projects involving Engineering, Product, Customer Success, and Partner Management.
- Deliver clear partner‑facing communication, including status updates, rollout plans, and post‑incident summaries.
- Contribute to process improvements, documentation, and scalable support practices for partner integrations.
Benefits
- No Visa Sponsorship.
- Contract Duration: 6 months | W2.
- Location: Remote (U.S. Based).
- Work Schedule: 5AM–2PM PT with one-week 24/7 on call per month.
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