• Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience • Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs • Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery • Drive operational excellence and continuous improvement across patient support programs • Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements • Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement • Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement • Facilitate performance reviews with external partners and identify improvement opportunities to ensure vendors meet performance expectations • Assist the Field Reimbursement teams in providing comprehensive reimbursement and access support • Ensure accurate and timely delivery of access and reimbursement information to providers • Oversee management of financial assistance programs, including copay, patient assistance and other free goods programs to support uninterrupted access to therapy for patients • Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support • Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives • Manage day-to-day escalations related to all patient support programs, working directly with the Hub and patient experience and field teams, as needed • Work in conjunction with legal, regulatory and compliance personnel to ensure adherence of all programs to business requirements, rules of engagement, and compliance policies • Ensure HUB services quality assurance training, monitoring and remediation