• Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals. • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Build and scale this role’s capabilities. • Serve as a mentor to the wider Customer Success teams. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.