Leading global aerospace OEM, providing complex engineered parts & repair services in the defense and commercial market

Enterprise Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1974Company Site LinkedIn

Location

New York + 2 more

Posted

60 days ago

Salary

$100K - $120K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform • Own client communication to ensure a streamlined client experience • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities • Forecast client renewals, ensuring retention • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions • Work collaboratively to address client challenges with a sense of urgency • Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA

Job Requirements

4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
Ability to work independently and as part of a team in a fast-paced environment
Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
Familiarity with tools like Salesforce, Pendo, Domo, JIRA
Corporate Security or Executive Protection acumen is a plus
Willingness to travel up to 30%, based on business needs