• Own relationships with a portfolio of business brokers (independent and team-based) • Run regular 1:1s and check-ins with brokers to understand their pipeline, active deals, and bottlenecks • Coordinate the rollout of broker engagement and feedback surveys; synthesize results and share insights with the team • Deliver “hard” feedback in a friendly, non-threatening way • Become an expert power user of the Iconic web app and broker workflow • Onboard new brokers: run live walkthroughs, Q&A, and follow-ups to ensure they’re fully set up • Train brokers on lead and deal management workflows • Create and maintain scalable enablement materials • Proactively monitor adoption and usage; reach out when brokers under-utilize key features or are at risk of churn • Design and run a consistent cadence of community experiences • Drive engagement across channels (Slack, Zoom, webinars, occasional in-person gatherings) • Create ongoing written content tailored to brokers • Act as the internal advocate for brokers and communicate structured feedback to product, engineering, and leadership