Role Description

As an Operation Program Manager, you will be the primary point of contact for the duration of the project from post-sale to completion of performance testing and transition to operations and maintenance of the Voyager+ and 1P Pioneer Tracker products.

• Manage a portfolio of projects of varying size and complexity across the United States, each at different stages of completion, ensuring consistent execution and delivery.
• Serve as the primary point of contact for customers, maintaining daily communication to address concerns, provide updates, and ensure alignment throughout the project lifecycle.
• Lead external communications with customers regarding FTC Solar–supported activities, including:
  • Weekly meeting documentation
  • Delivery status of materials
  • Requests for information (RFIs)
  • Construction and commissioning support
  • Execution of change orders
  • Other customer-issued requests
• Manage internal communications with executive leadership, providing regular updates on:
  • Project execution
  • Financial performance
  • Expenses
  • Customer requirements
  • Escalations
  • Risk exposure
• Develop and maintain detailed project schedules, including internal timelines, to ensure on-time fulfillment and adherence to contractual commitments.
• Coordinate cross-functional internal teams and external partners to ensure projects remain within defined scope, schedule, and budget, proactively adjusting plans when necessary to meet project requirements.
• Identify, assess, and manage project risks through a strong understanding of contractual obligations, collaborating with internal stakeholders to develop innovative solutions that minimize exposure and resolve issues quickly.
• Provide comprehensive customer support before, during, and after installation, ensuring successful construction and commissioning while exceeding customer expectations.
• Oversee daily system updates and data maintenance for assigned projects to ensure accurate tracking, reporting, and transparency.
• Apply Continuous Improvement principles to enhance business processes, reduce total costs, and identify opportunities for system improvements.
• Lead root cause analysis for late deliveries, cost variances, or product deficiencies, implementing corrective and preventive actions to strengthen overall performance.
• Travel is required for key customer meetings and construction site visits to reinforce relationships and ensure successful project execution.
• Drive overall value creation by maintaining strong customer partnerships, improving operational efficiency, and delivering projects that meet or exceed expectations.

Qualifications

• Bachelor’s degree required (preferred fields: Logistics, Supply Chain, Project Management, or related discipline).
• 4+ years of experience in project management or a customer-facing role.
• 3–5 years of experience in supply chain operations (preferred).
• Project Management Professional (PMP) certification preferred.
• Experience managing multiple projects simultaneously.
• Experience with construction contracts and construction contract administration (if applicable to role).
• Demonstrated leadership and relationship-building skills that drive team performance and deliver results.
• Strong sense of integrity with a commitment to meeting and exceeding expectations.
• High level of accountability and proactiveness; ownership of project success.
• Excellent problem-solving skills with the ability to apply project management methodologies, conduct root cause analysis, and support process improvement initiatives.
• Strong critical thinking, analytical, and quantitative skills.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to prioritize and execute in a fast-paced, deadline-driven environment.
• High sense of urgency with the ability to delegate effectively.
• Excellent written and verbal communication skills.
• Ability to communicate effectively at all levels of the organization, including with customers and executive leadership.
• Strong team development and collaboration skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Experience developing and maintaining tools, templates, and operational processes to support project portfolios.
• Willingness and ability to work extended hours as needed to ensure exceptional customer support and project delivery.

Benefits

• Medical, Dental & Vision
• Life Insurance
• Short-term and Long-Term Disability Insurance
• Unlimited vacation
• 12 weeks of paid parental leave
• 401(k) with a company match and much more