• Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals. • Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support. • Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope. • Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success. • Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator). • Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements. • Provide break-fix triage during platform deployment to address critical issues. • Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.